Look at the word, quality. It can never become a cliché. Look at the word, super. Again, a never say die word in terms of obsoleteness. Now comes the mother-of-all-words and in the IT domain, it is central to the existence of the whole industry if not the world.
And the award goes to, security: something which you can never put a price on.
Having been around in the IT domain since 2005, NanoSoft has seen the Information Technology industry in action. Inaction or suboptimal action in the security domain over cost concerns have spelt doom for many a firm; big and small. This does not mean that IT budget should be expanded ad infinitum to accommodate security concerns. The point is that realistic threat landscape should be taken cognisance of and managed accordingly to avoid missteps and mishaps.
Take the case of IT Managed Services offered by NanoSoft. With COVID-19 hitting the revenue streams of behemoths, many of them, to boost efficiency, have opted in for streamlining Contact Centers and Unified Communication Operations. While the usual range of L1 tasks like Moving, Adding, Changing and Deleting (MACD) employees, services or devices, from the system are automated, self-help tools like chatbots and IVR or Interactive Voice Response are now integrated with enterprise knowledge repositories enabling agent-less interventions wherever possible.
[This practice has beefed up the security and safety of the systems by leaps and bounds.]
Even as the systems for the different verticals are set up, managed enterprise security for clients has a tyrannical, perennial presence in our plans.
- Helpdesk management: Service requests pertaining to logging in, and categorizing them based on the complexity and severity of issues are rooted in the security tenets of IT.
- Patching and upgrades: Application of firmware patches and protecting communication server integrity
- Governance and reporting: Generating requisite system performance reports and organising IT governance discussions which have a direct bearing on systems’ security.
- SLA or Service Level Agreements Management with thrust on security.
With the right measures in place and with security at the front and centre of the operational calculus, higher availability and reliability for the clients came in as a reward.
Downtimes were virtually zero. Besides, proper coordination with the OEMs or Original Equipment Manufacturers added to the bottom line and operational efficiency, not to speak of the benefits to security aspects.
Along with this, greater operational transparency also set in. Using a set of proprietary and third-party tools, 24X7 monitoring of infrastructure and operations kicked in. Glitches were spotted on a priority basis and addressed thoroughly and systematically.
NanoSoft was also able to enhance the productivity of the workforce. Automation and self-service tools like IVR saved enterprise-wide precious time.
With the likes of IBM reporting a rise in phishing emails and ransomware attacks in the healthcare sector ever since the commencement of COVID-19, companies and firms are doubling down on security efforts and leaving no stones unturned. NanoSoft, the segment leader, is well-ordained to take the effort forward and ensure the safety, security and integrity of its systems and practices.